Frequently Asked Questions

 

Do you have a showroom? 

Yes, we multiple showrooms around Perth.

Forrestdale Showroom (Head Office/Manufacturing)

34 Haydock Street, Forrestdale, W.A

 

eKitchens Osborne Park

426 Scarborough Beach Road in Osborne Park, W.A (above Laminex®)

 

eKitchens Midland

Unit 1 / 319 Great Eastern Highway Midvale W.A

We also have a display at Home Base Subiaco open 7 days a week - Home Base Subiaco eKitchens (The display at Home Base are not manned)

 

What are your opening hours?

Forrestdale Showroom (Head Office/Manufacturing)

Monday to Friday 7:30am to 5:00pm

Saturday 9:00am to 1:00pm

 

eKitchens Osborne Park

Monday to Saturday 9:00am to 5:00pm

 

eKitchens Midland

Monday to Saturday 9:00am to 5:00pm

 

Do I need to make a booking to visit your showroom?

Our showrooms are welcome to the public and trade anytime during opening hours, although it’s recommended to make a booking with a Designer if you would like to discuss in greater detail your plans, colours and or pricing. 

 

 

Do you charge for your In-Showroom Consult?

Yes, we currently charge $99 including GST which includes the following…

  1. Discuss design and layout options.
  2. Discuss door, bench top and hardware options.
  3. 3D Images of project(s).
  4. Detailed and itemised quote (using our website).
  5. Unlimited rooms, for example, kitchen, laundry and 2 bathrooms.  
  6. Unlimited revisions

Please note we do not provide plans with measurements until you are happy to proceed with a small non-refundable deposit (max. $500) which will be credited towards your order.

 

Does the price online include GST?

Yes, all prices online are inclusive of GST

 

Where are your cabinets made?

All our cabinets are made by us right here in Perth, Western Australia.



Are your cabinets custom made? 

Yes, all cabinets are custom made.

  

Does the cabinet price include hardware?

Yes, all assembly hardware is included. Hinges and drawers (all soft closing) are also included in the price. 

 

Are your doors and drawers soft closing? 

Yes, all our doors and drawers are drilled and supplied with soft closing hardware, corner doors and cabinets with internal drawers come with Blum 155 degree hinges are not soft closing.

 

What brand hinges do you supply? 

All cabinets with doors are pre-drilled and supplied with Blum Soft Closing Hinges. Blum is regarded as being the world leaders in cabinet hardware.

 

What are your cabinets made off?

We only use Laminex 16mm HMR (high moisture resistant) particle board with matching 1mm ABS edge to all fronts, our cabinet backs are also solid 16mm, this board is sourced from the Laminex Plant in the South West, Dardanup, W.A

 

 

Are you cheaper than the hardware stores?

Maybe, we are custom made so although a cabinet price might appear to be slightly more expensive you end up saving by not having to cut down cabinets or buy filler panels everywhere. It’s a good idea to shop around and compare overall prices, remember the kitchen is where you spend most of your time (apart from in the bedroom sleeping) so why settle for an imported modular kitchen? 

 

 

How are your cabinets put together?

All our cabinets are machined using a mortice and tenon method (tongue and groove) this takes approx. 30% longer to machine however the result is a cabinet that requires less fixings, is easier to put together and is the most durable. Most other flat packed companies will only use a butt-join, cams or dowels. We wrote our own software to machine our cabinets so we are the only company supplying a solid 9.50 +mm thick mortice and tenon groove. 



Do you sell direct to the public?

Yes, our website is open for anyone to use however we can recommend a cabinet maker or carpenter to assist with your install.

 

I don’t want to DIY, can you come out?

No sorry, we do not attend any job sites, we're strictly a specialized manufacturer and supplier. Should you wish someone to visit then we are more than happy to recommend a local cabinet maker, carpenter or builder who is familiar with our system.

 

Do you supply to cabinet makers or builders?

Yes, we proudly supply to a lot of cabinet makers, carpenters and builders all over Western Australia. It’s a highly completive market out there and price is very important that is why our business is helping lots of other businesses and trades.

 

Do you offer a Trade Discount?

We offer a trade discount for all valid ABN holders who are either cabinet makers, carpenters, builders, designers or handypersons who want to partner with us. Please note we do not offer any Trade Discounts to owner builders however if you find a more competitive quote please inform our team and we will beat it by at least 5%, conditions apply.  

 

How long have you been supplying flat packed cabinets?

We are the pioneers of custom-made flat packed cabinets using an online ordering system with our first website launching back in 2007. 

 

Do you suppy Flat Packed Bathrooms, Laundries, Wardrobes or Office Cabinets? 

Yes, our cabinets can go in any room of the house, office or shop. 

 

Can you assemble my Flat Packs? 

Yes, under each cabinet there is an option for Assembly, this is ideal for people who would like to save time and get the job done fast. Please allow an extra 5 working days for this option.

 

How much is Perth Metro Delivery?

$165 Including GST for all delivery addresses within a 1 hour radius of Perth CBD.  

 

Do you deliver outside of the 1 hour radius of Perth CBD?

Yes, our website will automatically calculate shipping based on your location, generally this is between $300 - $450. If you do not have a forklift at your end then the depot will call you to arrange a pickup. 

 

Is your showroom open on Saturdays? 

Yes, all our showrooms are open on Saturdays.

 

Do you have a warranty?

Yes, all our products are backed by a warranty, you can view our warranty here www.ekitchens.com.au/about/warranty 

 

I want to make a booking with one of your Designers, what should I do?

To book please visit here www.ekitchens.com.au/contact-us or call us (08) 9456 3108

Please select which showroom you would like to book with, Osborne Park, Forrestdale or Midland.

 

Thank you and we hope we can help you with your new project.