Terms and Conditions

This website is governed by the following terms and conditions available for registered and non-registered users. Users if agreed to these terms and conditions are welcome to quote and/or order customized cabinets, doors, benchtops, appliances, accessories and other cabinetry components.

 

Quoting/Ordering

 

  1. All measurements are to be specified in (millimetres) mm.
  2. All cabinet measurements are to be specified as external cabinet sizes, this means it’s excluding doors, adjustable feet and any voids or overhangs you may wish to use.
  3. We are not liable for any incorrect product selection, colour choice and/or product sizing error(s).
  4. If you decide to meet with one of our designers and would like help with ordering we will require you to check all your product selections, colour choices and dimensions as we will not be liable for any errors or omissions even if we enter the order onto our system.
  5. When we are processing your order, we may or may not check for potential error(s) or omissions however if we do find any potential error(s) or omission(s) then we will contact you via email or phone. If we require further information or clarification, we will need you to put this in writing via email orders@ekitchens.com.au please note this may delay your order.
  6. If you need to make a change to an existing order and you have already made payment we advise you to call us immediately on (08) 9456 3108, we cannot guarantee that we can apply these changes and fees may apply.
  7. We reserve the right to accept or decline any order(s), if we decline an order(s) and payment has been made we will issue a refund as soon as possible.

 

Pricing

 

  1. All pricing shown online is in Australian Dollars and inclusive of GST.
  2. This website’s pricing is based on our standard range of shop materials, finishes and hardware types. Any changes away from the standard range seen online may affect the price up or down.
  3. Pricing is fixed at the time of order placement providing there are no additional fees and charges associated with processing your order, online pricing is subject to change without notice.
  4. Small orders (usually under $500) may attract a "Minimum Board" or "Minimum 1sqm Paint” Fee of $165 Including GST, this fee will not be displayed online, but we will inform you should we need to charge this. These fees will not apply if we already have stock, you are welcome to contact us to check stock availability. 

     

Payments/Deposit

 

  1. We accept Credit Card (Visa, Debit and Mastercard) Cash, Cheque or Internet Transfer.
  2. If there are any variations made to your order after you have paid for it in full we will credit or invoice you the balance before pickup or delivery.  
  3. Due to eKitchens being custom made, all products that are made to measure are non-refundable.
  4. If you are a trade customer and you have dealt with us in the past you may be eligible to open an account, please call us on (08) 9456 3108 or email orders@ekitchens.com.au
  5. Payments made via credit card in-store will incur a 1% fee
  6. Credit Card Payments made online does not incur a fee.

 

Cancelations/Refunds

 

  1. Due to us being custom made we do not offer any refunds on any products that have already been processed or manufactured.
  2. If you would like to change or cancel an order and it has not yet been processed or manufactured there may be fees and charges applied depending on the status of your order, any changes or cancelations are to be emailed to orders@ekitchens.com.au
  3. Refunds may apply on appliances and accessories however a restocking fee of between 20% - 30% will apply depending on the supplier and or product.

 

Production Times

Flat Packed (3 – 5 working days)

Pre-Assembled (7 – 10 working days)

 

  1. Orders that require no extra information or clarification will be ready within the above time frames from the date the deposit was paid providing our suppliers or ourselves have no stock issues.
  2. If we require extra information or clarification about your order, please be mindful this will most likely affect your delivery/pickup date.
  3. We can only send your order into production once we have all information and clarification, we are unable to separate your order as this may increase the risk of potential errors.   
  4. If materials are unavailable or on backorder, we will notify you asap, this most likely will affect your order production time.
  5. Please allow an extra 5 working days to the above production times for all 2 Pack Polyurethane (paint) orders.

 

 

Pick Up / Delivery / Dispatch

 

  1. All orders are to be delivered only once your order has been completed and paid for in full.
  2. You are unable to pick up an order that is not yet complete. 
  3. Metro Delivery available online is 1 Hour Radius of our Canning Vale factory, outside this radius is still available on request.
  4. If you live outside of our Metro Area or Interstate, we can put your order into a crate/box here https://www.ekitchens.com.au/products/box-my-order
  5. All deliveries are to ground level unless specified prior delivery, extra delivery fees will apply to properties that have stairs, elevators or special access requirements.
  6. If we have arranged a delivery with you for a specific day and time and we are unable to leave your order at the specified address we will bring your order back to our factory and rearrange another day/time, this may incur another delivery fee.
  7. Deliveries outside of our Perth Metro Area will be to our chosen transport depot, you will then need to organize a pickup from there.   

 



Ownership

 

  1. Ownership/Title of the goods shall not pass to you (the customer) until all goods have been supplied and paid for in full.

 

 

General

 

  1. eKitchens® a Registered trademark.
  1. eKitchens® is owned and operated by Vinyl Tech Cabinet Systems Pty Ltd
  2. All images and descriptions are for demonstration purposes only, we do not warrant the accuracy or completeness of any information you derive from the website.
  3. We exclude liability for any loss or damage arising from any errors or omissions in this website or your use of this website.
  4. All images and content are subject to copywrite.
  5. This website may contain links to other websites and/or downloadable material, we do not guarantee the accuracy or completeness of this material, this includes any material downloadable from this website.
  6. We reserve the right to change these terms and conditions without notice.
  7. We may use cookies to gather data in relation to this website and you consent to us doing so (you can disable cookies in your web browser).

 

If you would like any further information please do not hesitate to reach out to us, we are here to help! sales@ekitchens.com.au or (08)94563108

 

eKitchens

20 Mordaunt Circuit

Cannint Vale, WA

Australia 6155

(08)94563108